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An aunty in my society, aged 68, asked me if I could teach her how to use her electronic devices, essentially her android phone and her iPad. I readily agreed.
A thread of observations:
A thread of observations:
Her objectives :
- to not depend on her family because they have their own life
- feel confident because she now has the knowledge to operate her phone
Here& #39;s how our first "class" went :
- to not depend on her family because they have their own life
- feel confident because she now has the knowledge to operate her phone
Here& #39;s how our first "class" went :
She was waiting for me in the garden, with her Vivo phone and a small notebook which had a set of questions she wanted to ask.
Question 1: "Beta, is there a way to increase the font size on my whatsapp? I can& #39;t see it even with the large option they have given."
Question 1: "Beta, is there a way to increase the font size on my whatsapp? I can& #39;t see it even with the large option they have given."
I tried to see if the phone fontsize could be increased but it was at maximum.
Sadly, #WhatsApp doesn& #39;t allow for a custom fontsize. I wonder why?
Sadly, #WhatsApp doesn& #39;t allow for a custom fontsize. I wonder why?
Next, edit long texts sent on WhatsApp and send it back.
Easy peasy? Not.
#WhatsApp does not have a way to expand the text area to more than ~30% of the screen, I had to teach her to copy it and paste it on Notes > edit > share it back on WhatsApp.
Yes, she wrote it all down.
Easy peasy? Not.
#WhatsApp does not have a way to expand the text area to more than ~30% of the screen, I had to teach her to copy it and paste it on Notes > edit > share it back on WhatsApp.
Yes, she wrote it all down.
Question 2: "Can you help me download Zoom?"
I took her through it and realised @zoom_us onboarding is a nightmare for them.
I probably felt this because I quickly fell into their way of interacting with the device and every tap felt like a test, too unnecessarily complex.
I took her through it and realised @zoom_us onboarding is a nightmare for them.
I probably felt this because I quickly fell into their way of interacting with the device and every tap felt like a test, too unnecessarily complex.
Just the three issues took us an hour. She thanked me and told me she hadn& #39;t found anyone willing to help her and there was nothing online also.
She also said she& #39;ll practice this by herself before we meet next week.
She also said she& #39;ll practice this by herself before we meet next week.
She paid me and said she was grateful I was taking out the time. She knows many of her friends who feel this way but are too shy to seek help.
"I can& #39;t sit still beta, I need to find ways in which I can help myself."
Did I mention she& #39;s 68?
"I can& #39;t sit still beta, I need to find ways in which I can help myself."
Did I mention she& #39;s 68?
I& #39;ll be documenting observations here(we meet every Wednesday for an hour) in order to get some insights and start conversations around how, in the midst of designing "unique" solutions tend to ignore a large part of our community.
