Thread by @helendoremus, Hung up on once, now one transfer and three rounds of "I'm [...]

Helen Doremus

helendoremus

Hung up on once, now one transfer and three rounds of "I& #39;m verifying your account." This is going great.

Aaaaaaand, we& #39;re going around the reboot circuit again. "Added service" to an unlimited call/text account. I love it.

Now I can make calls, but still no messages.

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And they sent their followup "would you recommend us to others" text so quickly that I can& #39;t respond to the "did this fix your issue" text. So back to the call center roulette I go.

Sorry to be venting here, folks.

Good lord, @Net10Wireless tech support managed to delete my voicemail inbox and my saved messages. I had to set it back up again just now to hear the message from the first operator whose call I got disconnected from. This is just a comedy of errors at this point.

Aaaaaaaaaaaaaand we& #39;re rebooting the phone again to fix another unspecified error.

No one yet has told me what went wrong yesterday that suddenly my service isn& #39;t working. I& #39;ve offered one theory to two different operators, but no explanations have been forthcoming.

I& #39;ve had Net10 for nearly a decade, and I& #39;ve always known the payoff for the cost was that jerry rigging the service to work was a pain. I& #39;ve had some epic tech support rundowns over that time, pretty much one every two years/when I change phones. This is the hardest one yet.

Reboot didn& #39;t work. We& #39;re gonna be on customer call number 5.

Please mute this thread, friends. I& #39;m just venting.

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