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I gave a speech recently about how I think the social sector can find its own (new) ways to transform thru digital tech, not just copy tech sector or govt https://www.thinknpc.org/blog/digital-transformation-the-social-sector/">https://www.thinknpc.org/blog/digi...
Can& #39;t take cue from tech sector: need its skills & products but it focuses on most profitable markets & customers (not greatest impact / ethical approaches)
Can& #39;t copy public sector / GDS: it has to focus on transactional interactions (customer with clear need for product or service) & high volume
Can& #39;t just copy non-digital social sector: too siloed by funding (do one thing well, but only that, no slack in system to connect that one thing to other things or orgs)
Follow the user& #39;s journey. Understand the experience of the person who we aim to serve, and we’ll see how we can use technology to help best. Simple idea, complicated consequences
Can& #39;t capacity build our way to digital transformation. Capacity gaps are a design feature, not an accidental flaw.
We work on issues & opportunities that aren& #39;t (yet
https://abs.twimg.com/emoji/v2/... draggable="false" alt="😀" title="Grinning face" aria-label="Emoji: Grinning face">) a priority in society. We can& #39;t have enough money to do the job properly - that& #39;s the deal.
We work on issues & opportunities that aren& #39;t (yet
Can& #39;t do this on our own, but social sector fundamentally competitive, and its financing is anti-collaborative.
The way we are funded is (almost without exception) on basis that we provide one true solution to any social issue or problem. We don& #39;t. We& #39;re not special snowflakes
The way we are funded is (almost without exception) on basis that we provide one true solution to any social issue or problem. We don& #39;t. We& #39;re not special snowflakes
But we have tools to do differently. Digital and data can be copied, and shared, and replicated, and rebuilt at no or minimal cost.
So what? We& #39;re working on new ways: Digital Collective Impact - designing tech solutions with people we exist to serve & orgs that serve them. First practical project My Best Life https://labs.thinknpc.org/category/my-best-life/">https://labs.thinknpc.org/category/...
We& #39;re dreaming about Open Impact, along with other pioneers like @pwrd_by_data & @360Giving: opening up everything from user research to innovation, software to data standards. Watch this space http://labs.thinknpc.org"> http://labs.thinknpc.org for @NPCthinks open innovation pipeline
We& #39;ve helped unlock government admin data through Justice Data Lab https://www.gov.uk/government/publications/justice-data-lab;">https://www.gov.uk/governmen... more are on the way. https://www.thinknpc.org/resource-hub/data-labs-update/">https://www.thinknpc.org/resource-...
We all need to work together to power this revolution. Which is HARD because we& #39;re also all linked to our organisations. But a bunch of us believe we have to, and we can, outcollaborate the competition.
In the words of Elbow: "Cause everybody owns the great ideas And it feels like there& #39;s a big one round the corner"
Just a few of the brilliant ppl helping shape new ways to do this & inspiring me: @intersticia @chiefchimpanzee @FranIndigo @mlenc @CassieRobinson @nickstanhope @jaggeree @rufflemuffin @meansandrew
